Privacy Policy

Vive 2 Limited Privacy Policy.

Last updated: 25/08/2023

This Privacy Policy describes how Vive 2 Limited (the "Website", "we", "us", or "our") collects, uses, and discloses your personal information when you visit https://www.raibu.health (the "Website"), use our services, make a purchase, or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing the Services, you agree to the collection, use, and disclosure of your data as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the "Last updated" date, and take any other steps required by law.

How We Collect and Use Your Personal Information

To provide the Services, we have collected personal information about you from various sources over the past 12 months, as detailed below. The information we collect and use depends on how you interact with us.

In addition to the specific uses outlined below, we may use information collected about you to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Website and use our Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and types of personal information we collect.

Information We Collect Directly from You

Information you directly provide through our Services may include:

• Basic contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information including your username, password, security questions.
• Shopping information including items you view, add to your cart, or wishlist.
• Customer support information including communications with us, such as messages sent through the Services.

Some features of the Services may require you to provide certain information about yourself. Choosing not to provide this information may prevent you from using or accessing these features.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Website and your account, device information, browser information, network connection information, IP address, and other interaction details.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies that support our Website and Services, like Shopify.
• Payment processors who collect payment information (e.g., bank account, credit/debit card information, billing address) to process your payment, fulfill orders, and provide requested products or services.
• When you visit our Website, open or click on emails, or interact with our Services or advertisements, third parties may automatically collect information using online tracking technologies like pixels, web beacons, SDKs, third-party libraries, and cookies.

Information obtained from third parties is treated under this Privacy Policy. We are not responsible for the accuracy of third-party information and are not liable for third-party policies or practices. See "Third-Party Websites and Links" for more information.

How We Use Your Personal Information

• Providing Products and Services: To provide the Services, process payments, fulfill orders, send notifications related to your account or transactions, manage your account, arrange shipping, facilitate returns and exchanges, and enable reviews.
• Marketing and Advertising: To send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show advertisements for products or services, including tailored services and advertising on our Website and other websites.
• Security and Fraud Prevention: To detect, investigate, or take action on potential fraudulent, illegal, or malicious activities. Users are responsible for keeping account credentials safe. If your account is compromised, contact us immediately.
• Communicating with You: To provide customer support and improve Services, responding to your communications and maintaining our business relationship.

Cookies

We use Cookies to operate and improve our Website and Services, conduct analytics, and understand user interaction with the Services. For information about Cookies used with Shopify, see https://www.shopify.com/legal/cookies. Most browsers accept Cookies by default, but you can set your browser to remove or reject Cookies. Removing or blocking Cookies may impact your user experience and functionality of the Services.

How We Disclose Personal Information

We may disclose personal information to third parties under certain circumstances, including:

• Vendors or third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• Business and marketing partners, including Shopify, to provide services and advertise. Our partners will use your information per their privacy notices.
• When you direct or consent to disclosure, such as for product shipping or through social media widgets or login integrations.
• Within our corporate group, in our legitimate interest to operate a successful business.
• In connection with business transactions (e.g., mergers or bankruptcies), to comply with legal obligations, enforce terms of service, and protect the Services, our rights, and users' rights.

Over the past 12 months, we have disclosed the following categories of personal information for the above purposes:

• Identifiers (basic contact details, order, and account information)
• Commercial information (order, shopping, and customer support information)
• Internet or similar network activity (Usage Data)

User-Generated Content

Services may enable posting product reviews and other content. Publicly submitted content will be accessible by anyone. We do not control who accesses such information and are not responsible for privacy or security of publicly available information.

Third-Party Websites and Links

Our Website may link to third-party websites or platforms. Review their privacy and security policies. We are not responsible for third-party sites' privacy, security, accuracy, completeness, or reliability.

Children's Data

Services are not for children. We do not knowingly collect personal information from children. Parents/guardians may contact us to request deletion of their child's information.

Security and Retention of Your Information

We cannot guarantee perfect security. Use secure channels to communicate sensitive information. Retention depends on factors like account maintenance, Service provision, legal obligations, dispute resolution, and contract enforcement.

Your Rights and Choices

Depending on your location, you may have rights to:

• Access/Know: Request access to your personal information and details on its use and sharing.
• Delete: Request deletion of your personal information.
• Correct: Request correction of inaccurate personal information.
• Portability: Receive a copy of personal information and request transfer to a third party.
• Opt out of Sale/Sharing/Targeted Advertising: Direct us not to sell/share your personal information or opt out of targeted advertising.
• Limit/Opt out of Sensitive Data Use/Disclosure: Limit our use/disclosure of sensitive personal information.
• Restrict Processing: Request we stop or restrict processing of personal information.
• Withdraw Consent: Withdraw consent for processing your personal information.
• Appeal: Appeal our decision if we decline your request.
• Manage Communication Preferences: Opt out of promotional emails while continuing to receive non-promotional emails related to your account or orders.

Exercise these rights as indicated on our Website or by contacting us. We will not discriminate for exercising rights. We may collect information to verify identity before responding to requests. Authorized agents may make requests on your behalf with proof of authorization. We respond timely as required by law.

We use Shopify's ad services to personalize ads on third-party websites. To restrict Shopify merchants from using your data, visit https://privacy.shopify.com/en.

Complaints

For complaints about our data processing, contact us. If unsatisfied with our response, you may appeal or file a complaint with your local data protection authority.

International Users

We may transfer, store, and process your data outside your country, including in the United States. Data transfers from Europe rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses unless transferred to countries with adequate protection levels.

Contact

For questions about our privacy practices or to exercise your rights, email us at info@raibu.health